Amethyst Tourmaline Pillow

GROUND SHIPPING

Orders with regular ground shipping go out Tuesday – Friday. Orders arrive in 7 – 14 business days (excluding weekends/holidays).

The shipping services we use usually do not ship on Saturdays, Sundays and holidays (even for expedited shipping), so the actual delivery date may differ from the estimated transit time. Orders for items that are in stock are usually shipped within 48 hours of credit card settlement excluding weekends and holidays. We can not guarantee the date and/or time of delivery due to the possibility of unforeseen circumstances. Delivery dates provided are estimates only. Your order may be delayed if your shipping address is different from your billing address. This additional processing time is used to help ensure the security of your credit card information.

All items shipped via UPS require a signature for delivery. If you are not available on the first delivery attempt, a note will be left with instructions on how to receive your order. A total of three attempts are made before it is returned to the warehouse. If the package is in transit to the warehouse and you would still like to receive your order, you will have to pay the shipping fee for those items to reship.

Once an order is charged/paid for, it must be shipped out for delivery within the delivery time-frame. We can not “hold” submitted orders for processing or delivery on a designated date. Order should be submitted with consideration to the processing and delivery times stated.

All items are shipped individually.

Deliveries cannot be made to APO/FPO/PO Box addresses.

Once your item has shipped, you will receive the UPS tracking information via email.

EXPEDITED SHIPPING 2-3 DAY for US orders only:

Orders with expedited shipping go out Monday – Friday.
For US customers only, you have the option to expedite your order for an extra fee. These orders are given top priority.
Expedited orders for items that are in stock are usually shipped within 24 hours of credit card settlement excluding weekends and holidays.

Expedited shipping fees per product:

King Biomat: $80
Queen Biomat: $65
Single Biomat: $50
Pro Biomat: $30
Mini Biomat: $25
Biobelt: $25
Pillow: $25
Quantum Energy Pad: $25
Detoxi: $25
Orgone Biomat:  Currently not available

ALASKA

All orders shipping to Alaska are charged an additional $25 per item.

HAWAIIAN ISLANDS

All orders being shipping to the Hawaiian Islands must include a 4.712% general excise tax.

OAHU, – IN STORE PICKUP
All orders being picked up at the warehouse in Oahu must include a 4.712% general excise tax.
Orders for items that are in stock are usually available for pickup within the same day of credit card settlement excluding weekends and holidays.

CANADA:

The shipping quote for Canada does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

INTERNATIONAL SHIPPING (EXPEDITED AIR)

Orders for items that are in stock are usually shipped within 48 hours of credit card settlement excluding weekends and holidays. Orders are shipped after credit card settlement. These orders typically ship out Tuesday through Friday. Estimates for international shipping are provided, but due to fluctuation in international rates, a representative will call you after you place your order to confirm the final shipping rate if it’s different than what is on the website.

EUROPE

Orders are processed in Euros and shipped from Europe. The Health Professional Discount is $90 EUROS.

To see the exact breakdown of shipping costs per country, click here
There are different shipping costs depending on where in Europe you are, and also varying VAT costs according to country in Europe you are in. This site is in US Dollars, but we will convert your order to the rate seen in this chart and email you confirmation before submitting the order.

The shipping quote for European Union Member States does include the Value-added Tax (VAT). Please refer to link above to see what the exact shipping and VAT cost is to your country. Orders placed under a business do not pay VAT (please provide your VAT company registration number in Note to Seller during checkout.)

There are no customs and duty tax due to the EU-South Korea Free Trade Agreement.

Note: For Non-European Union Member Countries within Europe, our shipping quote does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

Orders for items that are in stock are usually shipped within 48 hours of credit card settlement excluding weekends and holidays via UPS. Orders are delivered up to 5-7 business days (without customs delays) after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.

CHINA:

For China shipments, the quotes provided include import fees such as customs/duty tax and VAT.
Import fees for these items are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

Note: At this time the Biobelt, and Detoxi Salt cannot be shipped to China.

YTO Express Shipping Service
Orders for items that are in stock are usually shipped up to 5-7 business days after credit card settlement excluding weekends and US/China holidays. Barring exceptions, these orders ship out Tuesday through Friday.

AUSTRALIA

Our shipping quote for Australia does not include import fees such as customs and duty tax, VAT, brokerage fees, any other additional fees on any pickup/delivery charges. Import fees are the responsibility of the recipient and due upon delivery to the recipient. Please check with your country’s customs department for estimates or more info regarding these fees.

EMS/Australia Post Shipping Service
Orders for items that are in stock are usually shipped within 48 hours of credit card settlement excluding weekends and holidays. Orders are delivered up to 7-14 business days (without customs delays) after credit card settlement. Barring exceptions, these orders ship out Tuesday through Friday.

Returns

Once payment is received, you may cancel your sales transaction without any penalty within 7 days after receipt of the products for a full refund or exchange. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

If you decide to return the product, please call us and we will walk you through the return process.

*Shipping costs to return products are paid by the customer.

Products Covered:
All Biomats, Biobelt, Amethyst Pillow, Quantum Energy Pad, Orgone Biomat

The manufacturer warrants the covered product to be free from defects and malfunctions at the time sold. “Defects” as used in this warranty, is defined as imperfections which impair or impede the function and use of the product.

How Long the Warranty Lasts:

There is a 1 year full warranty, and a 3 year limited warranty (starts on day of delivery.) This warranty extends to the original purchaser only. Coverage terminates if you sell or otherwise transfer ownership. After 3 years, the units can still be sent in and repaired for a small fee for the life of the product (see chart below for specifics.) Also, units can be sent in at any point for a trade in value of 30% towards a new product!

What This Warranty Covers:

►Biomat / Biobelt / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement and carry case.

► Quantum Energy Pad/Orgone Biomat: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case.

If the manufacturer determines that such goods are defective, within the period of this warranty, they will repair or replace the parts free of charge for the first year. Repair or replacement for the second and third year requires a fee (see chart.) Repair or replacement is the sole and exclusive remedy available to the buyer, and shall constitute the fulfillment of all manufacturer obligations in respect to the goods furnished under this agreement.

What This Warranty Does Not Cover:
This warranty does not cover abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions and improper maintenance. The manufacturer shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products, including but not limited to sales of such products on internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of the manufacturer.

Warranty Details and Repair Fees

To schedule a repair, please call us at 888-800-8630.